Who runs Mouqaabala
A matrimonial service asks strangers to entrust it with what is most private to them. The least it owes them is to say who runs it, how decisions are made, and what it refuses to do. That is what this page is for.
Why this service exists
Two offers currently share the search for a Muslim spouse. On one side, dating apps given a religious vocabulary without a single change to how they work: the conversation is private, the purpose is vague, the family is absent. On the other, profile directories where you pay to write, without knowing who reads.
Mouqaabala is built on a different premise: the presence of the wali is not a constraint to work around, it is the condition that makes the process serious for both people. The matrimonial guardian is therefore not an option to switch on in a setting — he is included in the exchange as soon as a connection begins.
The rest of the product follows from that. The number of messages before a decision is bounded, because an endless conversation ends up replacing the process instead of serving it. Photos are not public. No suggestion is computed on your behalf.
Who runs the service
A human moderation team handles profile verifications, reports and supervision requests. It is organised into two separate scopes, Men and Women: someone who moderates women’s profiles has no access to men’s files, and the other way round. This is not a display setting — the separation is applied to the reading of the data itself.
Every decision — approving a verification, suspending or closing an account — is made by a person, carries a written reason and leaves a timestamped record kept internally. An account is never closed by a score, never by an automated rule. The trade-off is deliberate: handling takes time, and we prefer that delay to a decision made by a machine.
What we commit to
- To state what the service actually protects, and to name what it cannot prevent.
- To set no analytics cookie and load no third-party script on this site.
- To give a written reason for any decision restricting an account, and to keep it.
- To answer access, correction and deletion requests within the legal deadline.
- To never sell or rent a member’s data, to anyone, in any form.
- To publish corrections when we are wrong, rather than making them disappear.
What we do not do
We do not guarantee that a screenshot is impossible. On the web, no technical means prevents it; claiming otherwise would let you believe in a lock that does not exist. Sharing a photo taken from the platform is forbidden by the terms of use and sanctioned — it is a rule, enforced by people.
We do not certify our members’ intentions. A verification confirms that a number belongs to someone and that a face matches a profile; it says nothing about the sincerity of an approach. The wali, the message limit and the ability to report exist precisely because that guarantee is beyond the reach of any service.
We do not claim to replace a family, an imam or a trusted adviser. The platform arranges a meeting within a framework; what is decided there belongs to the people concerned.
Writing to us
The publisher’s identity, its registered address, the site’s host and the data protection contact are given in the legal notice and in the privacy policy. That information is kept in one place only, so that it cannot become wrong here.
For a question about an account, a report or the exercise of a right, the contact address is in the footer. A complaint received is handled by a member of the team, not by an automatic reply.
Create a profile knowing what you are joining
You now know who runs the service and under which rules. Signing up is free, and the profile stays editable at any time.
This site sets no cookies and does not measure your browsing. There is nothing to accept.