Terms of Use
Last updated
Terms of Use
Version 1.0 — 27 August 2026.
TO BE COMPLETED BY THE CLIENT: this text is a draft. It must be reviewed and approved by a lawyer before publication, in particular as regards the legal qualification of the publisher, the liability regime, and the point covered in article 9.5 below.
1. Purpose of the service
1.1 What Mouqaabala is
Mouqaabala is a service that introduces adults to one another with a view to marriage, within a framework consistent with Muslim ethics, involving the wali — the matrimonial guardian appointed by the woman.
1.2 What Mouqaabala is not
The service is intended exclusively for finding a spouse with a view to marriage. Any use for a relationship outside the framework of marriage, for meeting people with no intention of marrying, for commercial solicitation, for finding friends, or for any other purpose is contrary to the purpose of this contract and justifies closing the account.
Mouqaabala guarantees no outcome: no meeting, no introduction, no marriage. The service provides a framework and tools, not a promise.
1.3 What the service does not do for you
The service performs no automated selection. There is no compatibility score, no algorithmic suggestion, no ranking. The profiles you see are the result of the search criteria you declared yourself.
2. Acceptance and version
Using the service requires accepting these terms and the privacy policy. Acceptance is obtained at sign-up, in a dedicated box, and recorded with its date and version number.
Accepting these terms is a contractual act. It is distinct from:
- the explicit consent to the processing of data covered by Article 9 GDPR, obtained on a separate screen;
- the consent to the wali's access, obtained conversation by conversation.
None of these three acts stands in for the other two.
3. Conditions of access
| Condition | Rule |
|---|---|
| Age | 18 or over. Date of birth is checked. No exceptions |
| Capacity | You must have the legal capacity to enter into a contract |
| Email address | A verified address may carry only one account |
| Truthfulness | Declared information must be accurate and kept up to date |
| Personal account | An account is personal. It may not be lent, shared or transferred |
| Lawfulness | Your use of the service must be lawful in your country of residence |
On that last point. The profile includes sections about polygamy. They describe a belief, not an act. Using the service with a view to entering a union prohibited by the law of your country of residence is strictly forbidden. In France, bigamy is a criminal offence under Article 433-20 of the Criminal Code. It is for you to check what your national law allows.
4. Account, profile and content
4.1 Signing up
Signing up requires a verified email address, a password, a first name, a date of birth, a city and the choice of an avatar. Photos and a voice introduction are optional.
4.2 Media moderation
Photos and voice recordings are reviewed by a person before becoming visible, within an indicative 24 hours. Rejected content is removed with a stated reason; the account stays active. Your main photo may stay blurred and be revealed only to the profiles you choose to talk to.
4.3 Your content stays yours
You keep the rights to the text, photos and recordings you publish. You grant the publisher a licence strictly limited to hosting, displaying to authorised persons, and moderating that content, for as long as it remains on the service and solely for the purposes of running it. No commercial exploitation, no assignment, no advertising reuse.
4.4 What you warrant
That you hold the rights to what you publish, that the people appearing in your photos have agreed to it, and that your content infringes neither the rights of others nor public order.
5. How exchanges work
5.1 Prerequisites
A conversation opens only if the woman has an active account and a confirmed wali. Without a confirmed wali, browsing profiles and adding favourites remain possible; exchanges do not.
5.2 The three ways in
A conversation may begin with an explicit request to another member, with mutual interest, or with an initiative by the wali submitted to his protégée's decision. Whichever the entry point, what follows is identical.
5.3 The discovery phase
| Rule | Value |
|---|---|
| Messages | 15 messages sent per person, with a counter permanently visible on both sides |
| Reminder | At 12 messages sent: "You have 3 messages left" |
| Quota reached | Input is disabled for that person; they keep reading and receiving |
| Length | 500 characters maximum per message |
| Maximum duration | 7 days. After that the conversation closes without the question of continuing being asked |
| Editing | Not possible |
| Deletion | Possible for 2 minutes, only if the message has not been read. The quota is restored |
| Wali's access | None. He can neither read this phase, nor interrupt it, nor close it |
5.4 The decision to continue
Once both quotas are exhausted, each person answers a single question separately: continue, or not.
| You | The other person | Result |
|---|---|---|
| Yes | Yes | The wali joins the conversation |
| Yes | No | Closed. History readable, input disabled |
| No | Yes or no | Closed. History readable, input disabled |
| No answer within 7 days | — | Closed on expiry |
A single "no" is enough to close, and nobody has to justify it. A refusal is neutral: it is described as neither final nor irreversible, and no reason is passed to the other person.
5.5 Quotas and time limits
| Rule | Value |
|---|---|
| Simultaneous active conversations | 5 maximum |
| Requests sent and awaiting an answer | 10 maximum |
| Expiry of an unanswered request | 7 days, with reminders on day 2 and day 5 |
| Waiting period after a closure, between the same two people | 1 month, symmetrical: neither may start again during that time |
| Reset of the message quota | With each new conversation, once the waiting period has expired |
6. The wali: role and limits
6.1 Appointment
The woman appoints her wali, who accepts the mandate. Only one wali is in charge at any given time. At most one deputy may be appointed; he stays dormant while the holder is in charge.
6.2 What the wali may do
Review the profiles submitted to him, talk with his protégée in a private thread, and — from the moment he enters a conversation, and only from then — read the complete history, write, react with emoji, and close the conversation.
6.3 What the wali may never do
- Read the discovery phase, or interrupt it.
- Delete or alter a message.
- Write under his protégée's identity, or change her profile or account.
- Prevent her from ending an exchange, or block her out of the conversation.
- Read her other conversations, or another protégée's conversations from within a thread.
- Export messages or the summary.
- Appoint himself as wali, or accept a request on her behalf.
These limits are enforced by the server on every request, not merely by what is displayed.
6.4 Absence, deputising, revocation
If the wali does not act, reminders are sent on days 1, 3 and 5. On day 5 the appointed deputy takes over after a 48-hour period during which the protégée may object. On day 10 the protégée may revoke her wali and appoint another.
Revocation is the protégée's own right, exercisable at any time. Any change of mandate requires the agreement of both members of each ongoing conversation to be obtained afresh before the new wali gains access.
6.5 A responsibility that is not ours
The wali is appointed by the woman and acts under her own responsibility. The publisher is neither the wali's principal nor a guarantor of his conduct, and does not intervene in the family or personal relationship between them. The publisher applies the technical rules described above, and nothing more.
7. Rules of conduct
7.1 What is expected
Respectful, sincere exchanges oriented towards marriage. Accurate information. Respect for the other person's decision, including when it is a refusal.
7.2 What is prohibited
- Sharing outside the platform a screenshot, a photograph of the screen, a transcript, a photo, a voice recording or any other element taken from a profile or a conversation. This prohibition applies whatever the medium and whoever the recipient. See article 7.3.
- Exchanging personal contact details (phone, email, social networks, address) before the wali has joined the conversation. Once he has joined, exchanging contact details is on the contrary expected: that is the aim of the process.
- Presenting yourself under a false identity, using someone else's photo, concealing a marital situation, or lying about your age.
- Creating several accounts, or creating a new account after a ban.
- Harassing, insulting, threatening, or engaging in hateful, discriminatory or unsolicited sexual speech.
- Soliciting money, promoting a service, recruiting, or advertising.
- Using the service with a view to a union prohibited by the law of your country of residence.
- Extracting data automatically, circumventing quotas or controls, or disrupting the service.
- Publishing unlawful content, or content involving a minor.
7.3 Screenshots: the commitment we ask of you
A web service cannot technically prevent a screenshot. We do not claim otherwise.
That is precisely why the prohibition above is a contractual obligation on you. By accepting these terms, you undertake not to share outside the platform any element of a conversation or a profile. Breaching that undertaking exposes its author to the sanctions in article 8, up to permanent banning, and may engage civil and criminal liability — in particular for breach of the confidentiality of correspondence (Article 226-15 of the French Criminal Code) and invasion of privacy (Article 226-1 of the same Code).
Write knowing that the only real protection against redistribution is the trust you place in the person you are talking to.
8. Reporting, moderation and sanctions
8.1 Reporting
Any member may report a profile, a message or a conversation. Reports are reviewed by a person. No moderation decision is taken automatically.
Reviewing reported content gives access to the thread in question within a narrow window around the reported message, after a reason has been entered. That access is logged, and both participants are notified afterwards.
TO BE COMPLETED BY THE CLIENT: state here the exact number of messages viewable around the reported message and the notification deadline that have been adopted.
8.2 The scale of sanctions
Exchanging contact details before the wali joins, and more generally any breach of the rules of conduct, follows a progressive scale:
| Level | Sanction |
|---|---|
| 1 | Educational block. The message is not sent, it is not counted against your quota, and a short explanation is shown |
| 2 | Formal warning, recorded |
| 3 | 7-day suspension, after review by a person |
| 4 | 30-day suspension, after review by a person |
| 5 | Permanent ban, on a reasoned human decision |
Levels 3 to 5 require prior human review and a reasoned decision. A serious breach — unlawful content, endangering another person, conduct involving a minor — may lead directly to level 5.
8.3 Challenging a sanction
Any sanction of level 3 to 5 may be challenged at the address given in the legal notice. The challenge is reviewed by someone other than the person who took the original decision.
TO BE COMPLETED BY THE CLIENT: time limit for challenging, time limit for answering, and the identity of the point of contact required by Regulation (EU) 2022/2065 on digital services.
9. Suspension, termination and deletion
9.1 You leave
You may delete your account at any time from your personal space. Deletion becomes final after a thirty-day grace period, during which you may change your mind. After that, the profile and media are deleted; your messages stay visible to the people you were talking to under the label "Deleted member", until the end of the retention periods set out in the privacy policy.
9.2 We suspend or close
The publisher may suspend or close an account for breach of these terms, following the scale in article 8.2. The decision is reasoned and notified, unless the law forbids it. Closure for breach gives rise to no compensation.
9.3 Inactivity
An account with no login for 24 months is deleted or anonymised, after a warning sent by email at 23 months.
9.4 Effect on ongoing conversations
Closing an account closes its conversations. The other participants are informed neutrally.
9.5 The service is free
The service is free of charge. There is no paid feature, no subscription and no payment required at this time.
TO BE COMPLETED BY THE CLIENT: if a paid offering is introduced, this article must be replaced by a complete one: price, term, renewal, the fourteen-day right of withdrawal (Articles L221-18 et seq. of the French Consumer Code) and what happens to ongoing conversations when a subscription ends. Until that is written, no feature may be charged for.
10. Availability
The service is provided as is, in a Beta version. It may change, be interrupted for maintenance, or have features altered or withdrawn. Planned interruptions are announced where possible. No continuous availability is guaranteed.
11. Liability
11.1 What the publisher is answerable for
Providing the service described in these terms, and implementing the security measures described in the privacy policy.
11.2 What the publisher is not answerable for
- The accuracy of information declared by members. Profiles are self-declared. Phone verification and media moderation reduce the risk; they guarantee nobody's identity.
- Members' conduct, on and off the platform, including a member sharing a screenshot.
- The wali's conduct, as he is appointed by the protégée and acts under her responsibility.
- What happens off the platform, in particular after contact details have been exchanged.
- Indirect loss: loss of opportunity, alleged moral prejudice arising from the absence of an introduction, or any loss without a direct and certain link to a breach by the publisher.
11.3 Limitation
The publisher's liability may be engaged only where fault is proven and the loss is direct. Nothing in these terms affects the rights that the law grants consumers and from which no derogation is possible, in particular the statutory guarantees of conformity for digital content and services (Articles L224-25-1 et seq. of the French Consumer Code).
11.4 Force majeure
Neither party is liable for a failure caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code.
12. Personal data
The processing of personal data is described in the privacy policy, which forms an integral part of these terms. It sets out in particular the wali's access to conversation history, the automatic summary given to the wali, retention periods, and how to exercise your rights.
13. Intellectual property
The name Mouqaabala, the logo, the interface, the texts and the graphic elements of the service are protected. Any reproduction, extraction or reuse without prior written authorisation is prohibited. That protection does not extend to your own content, which remains yours (article 4.3).
14. Changes to these terms
These terms may be amended. Any substantial change is notified to members before it takes effect, with reasonable notice and the option to close the account at no cost. Continuing to use the service after it takes effect constitutes acceptance. Previous versions are kept and available on request.
15. Governing law, complaints and mediation
15.1 Governing law
These terms are governed by French law. If you are habitually resident in another Member State of the European Union, that choice does not deprive you of the protection afforded by the mandatory provisions of your national law (Article 6 of Regulation (EC) No 593/2008, "Rome I").
15.2 Complaints
Any complaint must first be addressed to the publisher, at the address given in the legal notice. We undertake to acknowledge it and to answer it.
15.3 Consumer mediation
Under Articles L611-1 and L612-1 of the French Consumer Code, every consumer has the right to use a consumer mediator free of charge to settle a dispute amicably, after first attempting to resolve it directly with the publisher through a written complaint.
| Information | Value |
|---|---|
| Appointed consumer mediator | TO BE COMPLETED BY THE CLIENT |
| Postal address | TO BE COMPLETED BY THE CLIENT |
| Website for referrals | TO BE COMPLETED BY THE CLIENT |
TO BE COMPLETED BY THE CLIENT: appointing a consumer mediator is a legal obligation for any professional offering a service to consumers in France, including where the service is free. These three lines must be filled in before opening.
15.4 Jurisdiction
Failing an amicable settlement, a dispute may be brought before the competent courts. A consumer may choose between the courts of their place of residence and those of the publisher's registered office.
15.5 Severability and language
If any provision of these terms is held void, the others remain applicable. In case of divergence between language versions, the French version prevails.
End of the terms of use — version 1.0 of 27 August 2026.